I'm with the group who like this place. I've been going here for several years, with three different cars. Reliable work, reasonable prices. But the main reason for the rating is that, as others have said, Mike will not take advantage of your ignorance. Case in point - my subaru was leaking oil from the engine and transmission, and the auto transmission was not shifting normally. A little online research was depressing: either a major repair or a new tranny seemed indicated. Mike said, maybe the fluid is dirty and low because of the leak. So, drain the fluid, replace a gasket, new fluid, and it's fine. Maybe a hundred bucks. That's why I go back. Granted, Mike is a little introverted when you first meet him, but today he actually made a joke. About the $1000 cat converter I turned out not to need. Thanks, Mike.