5

My experience over the past 8 to 10 years of taking my family members' cars to Randall brothers has been consistently positive. It's also been very different than the experience of some of the other reviewers. I don't know Mike on a personal level and don't disagree with some of the comments regarding his personality, but I've found him to be very direct and honest over the years. I'd guess that I've had cars serviced here 15 to 20 times and have never felt that they were dishonest or incompetent. There have been several times that I've brought cars in for problems and been told that they found something very minor and repaired it. I don't recall the specific issue, but we brought a car in a year or so ago and were charged something like $27 for whatever they found. They could have easily told me it was a $200-$300 repair and I probably wouldn't have questioned it. I like the place and continue to go there.

5

I have nothing but great things to say about this place. I needed my brakes checked on my Infinity because my check brakes light was on along with a few other warning lights. They had been on for a few months so I stopped by the shop last week expecting that my car required some pretty major repairs. I am a single woman and know very little about car mechanics. They informed me that my brakes were fine and even showed me. Then they popped open my hood added some brake fluid and to my delight all of the warning lights turned off. They sent me on my way for no cost. When it does come time for my car to be serviced, I will definately bring it to Randall Bros.

5

I have been going to Randall Bros for years and highly recommend them. I appreciate their honesty and efforts to schedule me as soon as possible. The also charge very fairly and sometimes even do small adjustments without charge. The mechanic Saied has always done a great job when he's worked on my car. He's even gone out with me to test drive it when there was a strange noise in it. They've kept my car running well for years. I even buy my tires there because their prices are better than any where else. I think they're great! It's a good feeling to know you have a good mechanic who's also honest to keep your car running well!

4

Called this morning for a smog check on a 1983 Olds. Got an appointment this afternoon, brought it in and they were ready. Price was stated up front and about what I expected. Pleasant yet business like reception. Left about 20 minutes later all set. Nice job. Also heard another person come in with an emergency break down and they were quickly taken care of.

5

We took our 13-year old Honda to Randall Bros for a smog check. It turns out that I had met owner Mike Read at a Novato Historical Guild meeting at the Hamilton Field History Museum several years ago. Mike remembered the connection. For the next 20 minutes we had a most interesting chat about Novato history, along with color photos, while the test was completed. Excellent and fast service, good prices, plus entertainment while we waited. We have found a new home for our auto servicing needs and will be back!

5

I have been with Blake's Autobody for 21 years, as a Manager of our Novato shop for over 7 I have used Mike many times. Plus I have sent many friends who are always happy. This is a great shop with great prices and Mike is way more funny than some of you think! My daughters car is at his shop today. I give Mike 5 stars because he has always made me look good when I send him bussiness.

4

I really don't understand the negative comments about Mike. He may not be overly friendly, but I would have a huge problem with a car mechanic who's overly friendly. I went in yesterday to see if they can smog my car. They were too busy. I made an appointment for today. I went today, I stood in the doorway, and didn't need to say a word.20 minutes later it was done, I was out. Clear billing, paperwork done, yey! Not sure if I'm right or not, but I thought the price was lower than my last smog that was done somewhere else. I'll be back!

5

Sonnen told me a repair would cost $1400- something was supposedly wrong with my electrical. Smelled fishy to me and a friend told me to go here. Dragged my ass to NOVATO. Turns out it was a loose connection or something and problem was fixed gratis. No issues since. Definitely worth the drive.

5

I'm with the group who like this place. I've been going here for several years, with three different cars. Reliable work, reasonable prices. But the main reason for the rating is that, as others have said, Mike will not take advantage of your ignorance. Case in point - my subaru was leaking oil from the engine and transmission, and the auto transmission was not shifting normally. A little online research was depressing: either a major repair or a new tranny seemed indicated. Mike said, maybe the fluid is dirty and low because of the leak. So, drain the fluid, replace a gasket, new fluid, and it's fine. Maybe a hundred bucks. That's why I go back. Granted, Mike is a little introverted when you first meet him, but today he actually made a joke. About the $1000 cat converter I turned out not to need. Thanks, Mike.

5

Good company. Great service. Good owner. Worked on my T-bird and was totally happy.

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